I can't sign in to the console

Reset a forgotten password

1. On the sign-in page, select Forgot password?.
2. Enter your username or email in Username or email and select Send reset link.
3. Open the email Reset your SpamDuster console password and select its link. The link works once and expires after 60 minutes.
4. Choose a new password of at least 10 characters.

No reset email arrives

The reset email goes to the email address on your console account.

1. Check your junk or spam folder.
2. Ask another administrator to set a temporary password for you with Reset pw on Users. See Add and manage console users.
3. If you are the only administrator, open a ticket from the billing portal. See Open a support ticket.

The console signed me out

The console signs you out after 30 minutes without activity. Sign in again.

The account may be disabled

A disabled account cannot sign in, and the sign-in page shows the same error as a wrong password. If resetting your password does not help, ask another administrator to check your account on Users and select Enable.

The service is suspended

A suspended service still lets you sign in to the console. If every page shows This service is suspended, see My SpamDuster service is suspended.